Due to our updated policy, we no longer hold items on deposit. To reserve any item, full payment is required. Once your payment is confirmed, it is non-refundable. If you cancel, a 10% cancellation fee will apply.

Please double-check the size, condition, and description of your chosen item before completing payment. All sales are final are no refunds, exchanges, or returns.

To sell to us, please WhatsApp our Purchase Team at +60 12-223 3614 (messages only). They’ll guide you through the appraisal and offer process

Every item is authenticated by our trained appraisal team following strict company guidelines to ensure genuine quality.

We do not offer trade-in services. If you’d like to sell your pre-loved luxury item, please contact our Purchase Team via WhatsApp at +60 12-223 3614 (message only).

We accept DuitNow, online bank transfers (to our ECO RING MALAYSIA SDN BHD. account. ), QR Code, E-wallets and cards (a small surcharge applies).

Yes. all duties and taxes are the customer’s responsibility. Some countries may not be eligible for shipping.

Click the WhatsApp link on the shipping page to request a personalized quote and arrange shipment.

1. Courier Delivery (domestic & international)

2. Self-Collect at our Bukit Bintang branch pick-up point

3. Customer-arranged pick-up via Grab / Lalamove.

Processing is 2–3 days (excluding weekends/holidays), plus 3–5 working days in transit.

Yes, you’ll receive an auto-reminder email 1 day before, including a link to reschedule once (within 3 days).

Uncollected orders are canceled and incur a 10% cancellation fee.

Yes. select “Self-Collect,” then contact us via WhatsApp with your name and estimated pickup time. We’ll confirm before you book Grab / Lalamove.